Frequently asked questions
How long does shipping take?
Orders are prepared in 1–2 business days and arrive within the window shown at checkout.
Can I return an item?
Yes — within 30 days, unused and in its original packaging. See the Shipping & returns page.
Are the pieces handmade?
Each piece is made in small workshops, so subtle variations in tone and texture are normal and unique.
How do I care for my pieces?
See the Care page for material-specific guidance.